Free Shipping

All orders placed on Springrates.com shipped within the Continental United States automatically receive free standard ground shipping. There is no minimum or maximum order amount required. Additional shipping methods and destinations will require a shipping quote.

Shipping Terms & Conditions

Shipments of in-stock products are usually initiated within 24 hours of the order being received. In cases where an item is out of stock, on back order, or on special order, Springrates will notify the customer via email with an approximate ETA. The delay in shipping can range from a few days to a many weeks depending on the product(s). All shipments within the 48 Continental United States will be sent via UPS Ground service or FedEx, unless a custom shipping method is requested and quoted.

For shipments to Alaska, Hawaii and Puerto Rico, 2nd Day Air Service will be utilized. There is no Ground Service. For UPS Ground Shipments, some products can be considered OS1, which UPS charges 30 pounds, some products can be considered OS2, which UPS charges 70 pounds. There are certain products such as Body Kits, Bumpers, Spoilers and Exhaust systems that will have an additional $50.00 added to the UPS charge because it’s over their size and weight restrictions. Parts that are too large or too heavy for UPS are delivered by Truck. Most truck freight items have Flat Delivery Rates, a Terminal Fee, Inside Delivery Charge Liftgate surcharge and/or Residential surcharge. For Air shipments, they are subject to Dimensional Weight. Please go to UPS.com for explanation.

Damaged Shipments

Inspect your parcel carefully before signing for package. Note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. If you should receive parts damaged by the Shipping Carrier, you must call Springrates at 904-955-2645 within 24 hours or claim can not be filed. Keep all original packaging, including packing materials, and original shipping carton. DO NOT return damaged items without prior approval. Springrates will call the shipping carrier to report the claim. The shipping carrier will issue a Damaged Call Tag and have the package returned to Springrates or the manufacturer.